Pre-order Policy

Pre-Order Policy (English Products):

- You may cancel your pre-order at any time for a full refund, provided the product has not yet arrived. There may be some processing charges to the refund depending on the payment method.

- To request a refund, please contact us at contact@pokesona.com or send us a message through our social media channels.

Pre-Order Policy (Japanese Products):

- You may cancel your order at any time 70% of the refund, provided the product has not yet arrived.

- To request a refund, please contact us at contact@pokesona.com or send us a message through our social media channels.

Shipping Time: 

- Pokesona will ship your order the day after the product arrives at our facility. Please note that estimated shipping dates are subject to change and delays may occur due to circumstances beyond our control.